SOS Courrier, fiduciaire, aide administrative et comptabilité

Data protection declaration

1. Introduction

The purpose of this Statement is to inform you about the use made of the personal data that we collect in the context of providing our services and products, including when consulting our website and our social media.

This Statement applies to personal data that we already hold or that will be collected in the future.

The processing of your personal data is subject to the applicable data protection legislation in force in Switzerland, in particular the federal law on data protection of September 25, 2020, which entered into force on September 1, 2023 (LPD).

All information relating to an identified or identifiable natural person (hereinafter the “Data”) is considered personal data. This includes information such as name, address, telephone number, email address, IP address and information that identifies devices.

2. Responsible for processing your Data

Responsible for processing your Data:

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3. Categories of processed data

When you contact us, in particular by telephone, through our website or on social networks, you transmit to us and we collect certain Data. This Data may include:

Data exchanged as part of your communications with us (for example by post, telephone, email, on our Internet or our social networks) such as name, delivery and billing address, telephone, email address, date of birth, state name, language, payment information, username, customer number and password.

Data resulting from consultation of our website or use of our services including your IP address, identification data of the device used, your connection data (time, date, browser type, system 'operation), pages viewed, your ratings and comments, your entries in dialog boxes and cookies. This Data in combination with cookies allows us to see how you use our website and services and to identify your interests. This allows us to improve our site, our services and the targeting of our advertising activity.

Data resulting from the establishment of commercial offers and contracts entered into with us including the type of contract, its date, its duration, the products or services chosen, the particularities of execution.

4. Use of your Data

Depending on the different categories of Personal Data, they may be used for the following purposes:

Preparation of commercial offers; conclusion, execution and processing of contracts with our customers; Operation, maintenance and optimization of our services and products, including our website; Management of users of our services and products, including for identification and security purposes; Improvement and development of our services and products, including our website; Management and development of our customer relationships, including through promotions, advertising and personalized offers; Comply with applicable laws and regulations; Respond to a request from the authorities or a legal obligation.

5. Sharing data with third parties

5.1 Service providers, partners and subcontractors

We may transmit Personal Data to our employees, to third party service providers (trustees, banking institutions, media agencies, legal advisors, etc.), to partner companies (to integrate and offer new services or products for example) and to subcontractors (hosting services, application managers, domain name managers, etc.).

These third parties to whom we communicate Personal Data do not have authorization to use them for purposes or uses other than those described in this Statement.

However, when we integrate third party services or content on our website that may allow you to interact directly with them (for example, an online payment service), the Data you enter is then either transmitted to these third parties for the processing and execution of the service concerned and your Data are then processed in accordance with their own provisions regarding use and data protection.

Provided that the legal conditions are met, third-party service providers, partner companies and subcontractors who may receive Personal Data may be established in any country, in particular in Switzerland, in EEA countries as well as in the United States.

If Personal Data is communicated abroad (outside the European Union) in a State which does not have, according to the list established by the Federal Council, legislation ensuring an adequate level of protection (in accordance with Annex 1 of the 'data protection ordinance of August 31, 2023), you will be informed of the State concerned and whether the Data was communicated within the framework of the contractual guarantees provided for in art. 16 para. 2 LPD or exceptions provided for in art. 17 LPD.

5.2 Transmission to authorities

It is also possible that we may be required to communicate Personal Data in order to comply with a legal obligation or to respond to a request from an administrative or judicial authority.

6. Your rights

Under the conditions of arts. 25 et seq. LPD, you have in particular the following rights:

Right of access – You have the right at any time to know in particular which Personal Data as such are processed.

Right to information – You have the right to be informed about how your Data is used. This Statement and any additional information given are intended to provide this information.

Right to withdraw consent – When Data is processed on the basis of consent, this may be withdrawn at any time.

Right to object to processing – You have the right to object to the processing of your Data at any time.

Right of rectification – You have the right to have inaccurate Data rectified and to complete incomplete Data.

Right to limit processing – Subject to contrary legal provisions, you may request to limit the processing of your Data.

Right to erasure/deletion – You have the right to request erasure or deletion of your Personal Data unless a legal basis or legitimate interest requires or authorizes us to retain certain Data.

Right to delivery or transmission of Data – You have the right to request the delivery or transmission of your Data in a commonly used electronic format which allows their reuse when the processing of the Data is done automatically, on the basis of consent or in direct connection with the conclusion or execution of a contract.

We reserve the right to limit any of the rights listed above to the extent permitted by law.

Subject to the exceptions provided for by law, the exercise of these rights is free.

Requests relating to the exercise of your rights must be communicated to the aforementioned address (supra ch. 2).

7. Data retention period

We keep your Data for as long as necessary to achieve the purposes for which it was collected.

Certain Data is subject to legal retention obligations of ten years or more which we respect.

We may also retain certain Data, particularly contractual Data, at least for the applicable limitation periods in order to assert our rights.

Conversely, certain Data generated as part of the use of our services (cookies for example) are deleted significantly earlier as soon as their processing is no longer of interest given the purposes for which they were collected.

Anonymized Data may be retained for longer. Subject to an express contractual agreement, we are not required to keep your Data for a specific period.

8. Data security

In accordance with applicable legislation, we use appropriate organizational and technical security measures to protect your Data against accidental or intentional manipulation, against total or partial loss or destruction or against unauthorized access by third parties. Our security measures are improved according to technological developments.

9. Cookies

10. Effective date

This Statement was updated on September 25, 2023.